Telesales Assessment

HomeTake Exam

Help & Knowledge Base

Everything you need to know about our services in one place.

Broadband

Guides on fibre, FTTC, FTTP, speeds, installation and switching providers.

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Broadband Infrastructure

Understanding Openreach, network operators, AltNets and how UK broadband networks work.

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Digital Phone with Broadband

VoIP bundles, landline porting, digital voice options and how broadband-only works without phone lines.

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SIMs (Prepaid)

Top-up options, prepaid bundles, coverage checks and troubleshooting.

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SIMs (Postpaid)

Contract SIM plans, data usage, roaming, billing and add-ons.

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Mobile Phone Contracts

Buy now-pay monthly phones, upgrades, credit checks, warranty and returns.

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Mobile Network Infrastructure

Understanding MNOs, MVNOs, MVNEs, 4G/5G frequencies, SIMs and how UK mobile networks work.

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Ofcom - Telecoms Regulator

Understanding Ofcom's role in protecting customers and regulating broadband, mobile and TV services.

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Gas & Electricity

Understanding tariffs, meter types, price comparison, switching, and saving tips.

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Gas & Electricity Infrastructure

How UK energy networks work: DNOs, GDNs, National Grid and why switching is easy.

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Ofgem - Energy Regulator

How Ofgem protects consumers, sets price caps and regulates gas and electricity suppliers.

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Utilities Comparison Sites

How comparison platforms work, their advantages, and why they help customers save money and time.

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Sales Guide for Advisors

Complete guide to selling ethically: products, upselling, bundling, switching benefits and compliance.

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Telecom & Utilities Jargon

Simple explanations of industry terms like ETF, pro-rata billing, roaming, credit checks and more.

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UK Life Guide

Complete guide to living in the UK: households, expenses, education, credit, billing and consumer rights.

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